FreightPlus Support Center

Professional equipment inspection solutions for freight forwarders. Get the help you need to maximize your inspection workflows.

Get Support

Need help? Contact our support team for assistance.

Email Support
Documentation

Access user guides and technical documentation.

Mobile App

Download the latest version of the inspection app.

Contact Information
Get in touch with our support team during business hours

Support Team

Mon-Fri, 8:00 AM - 6:00 PM EST

Response Time

General Inquiries:24 hours
Technical Issues:4 hours
Critical Issues:1 hour
Frequently Asked Questions
Common questions about FreightPlus Mobile Inspection App

Getting Started

How do I get access to the app?

FreightPlus is a private business application. Contact your company administrator to request access and receive your login credentials.

What devices are supported?

The mobile app works on iOS 13+ and Android 8+ devices. For the best experience, use a device with a good camera and at least 32GB of storage.

Using the App

Can I use the app without internet?

Yes! The app is designed to work completely offline. All inspection data, photos, and videos are stored locally and sync automatically when you reconnect to the internet.

How much storage space do I need?

We recommend at least 8GB of free space for the app and inspection data. Photos and videos are automatically compressed to optimize storage usage.

What happens if the app crashes during an inspection?

All inspection data is automatically saved as you work. If the app crashes, you can resume your inspection from where you left off.

Troubleshooting

The app won't sync my data

Check your internet connection and try again. If the problem persists, restart the app and ensure you're logged in. Contact support if sync issues continue.

I can't take photos or videos

Make sure the app has camera permissions enabled in your device settings. Also check that you have sufficient storage space available.

I forgot my password

Contact your company administrator to reset your password. For security reasons, password resets must be handled by your organization's admin team.

System Requirements
Technical requirements for optimal performance

Mobile App

  • • iOS 13.0+ or Android 8.0+
  • • 4GB RAM minimum (8GB recommended)
  • • 8GB free storage space
  • • Camera with autofocus
  • • GPS capability

Web Dashboard

  • • Chrome 90+, Safari 14+, Firefox 88+
  • • Stable internet connection
  • • JavaScript enabled
  • • 1024x768 minimum resolution
  • • Modern TLS support
Security & Privacy
Your data security is our top priority

Data Protection

  • • AES-256 encryption for local data
  • • TLS 1.3 for data transmission
  • • Regular security audits
  • • Role-based access control

Privacy

  • • No personal data collection
  • • Business data only
  • • Company-controlled access
  • • Secure cloud storage

© 2025 FreightPlus. Professional equipment inspection solutions.

This application is for authorized business use only.